Privacy Policy

To provide an online casino service, Leon Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the information you provide and the legal requirements that apply. We aim to collect information that is reasonably necessary for operating the platform, supporting players, protecting the service and meeting our obligations.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to manage your account. We may also keep records of messages, requests and other communications you send to customer support.

Identity and verification information

We may request documents or other information to confirm your identity, age, location or account details. This can include verification documents and information used for account security, fraud prevention and responsible access to gambling services. Verification information may be reviewed by authorised staff or service providers acting on our behalf.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly. We may receive information needed to confirm a payment or manage an account, although complete payment card details may not be stored by the casino where they are handled by an external payment provider.

Device, technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interactions with website features. We may also collect information about how you access and use the platform to help maintain performance, security and reliability.

Personal information may be used for the following purposes. The specific use will depend on the nature of your interaction with Leon Casino and the requirements that apply to the service.

• To create, operate and administer your player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account information.
• To perform security, anti-fraud and risk-management checks.
• To detect, investigate and prevent suspicious, unauthorised or unlawful activity.
• To provide customer support and respond to questions, complaints and requests.
• To communicate with you about your account, service updates, security matters and important operational information.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To understand website usage and improve functionality, content, security and player experience.
• To comply with legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
• To establish, exercise or defend legal rights and manage disputes.
• To protect players, the business, service providers and other people from harm or misuse of the platform.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account and communications records. The required retention period can vary according to the type of information and the circumstances.

Leon Casino may share information where this is necessary to provide services, protect the platform or meet legal obligations. Information may be shared with carefully selected service providers that support functions such as payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, analytics and communications. These providers should only use information for authorised purposes and are expected to handle it securely.

Information may also be disclosed to professional advisers, courts, law enforcement bodies, government or other authorised organisations where disclosure is required or permitted. It may be shared when necessary to investigate suspected fraud, protect rights or safety, enforce applicable terms or respond to a lawful request.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to support appropriate security and privacy protections. International handling may also be necessary because online casino services depend on technology, payment and verification providers operating in different locations.

Security measures may include access controls, authentication processes, monitoring, encryption or other technical and organisational safeguards. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep account credentials confidential and contact support promptly if they suspect unauthorised access or unusual activity.

You should only provide information that is accurate and relevant. If information changes, please update your account where that option is available or contact support. Providing requested information may be necessary to open or maintain an account, complete verification, process transactions or comply with legal requirements.

Leon Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, improve security, understand website traffic and measure performance. Cookies are small files or data elements stored on your device by a website. Some are needed for essential functions, while others help with analytics, personalisation or communications.

You can manage or delete cookies through your browser settings. You may also be able to block certain categories of cookies. If you disable essential cookies, some account or website features may not function correctly, and your experience may be affected. Browser settings vary, so refer to your browser provider for instructions on controlling cookies and similar technologies.

Information collected through cookies may be combined with other technical or account information where necessary for the purposes described in this Privacy Policy. Cookie preferences do not necessarily remove information that has already been collected or information that must be retained for security, transaction or legal purposes.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to exceptions, identity checks, legal requirements and other reasonable limitations. We may need to confirm your identity before responding to a request in order to protect your information and account.

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where it is no longer needed or where applicable requirements allow deletion.
• Withdraw consent to marketing: ask us to stop sending marketing communications or withdraw consent previously provided for marketing.

To exercise these rights or ask a privacy question, contact support@leoncasino-au.site. Please describe your request clearly and include enough information for us to identify the relevant account. You may also use the unsubscribe option included in a marketing message where available. Withdrawing marketing consent will not affect essential service communications, such as messages about account security, transactions, verification or important changes to the service.

We will consider privacy requests and respond within a reasonable period, subject to identity verification, technical requirements and any legal restrictions. In some cases, we may not be able to provide access, delete information or complete a request because records must be retained, disclosure could affect security or legal rights, or another exception applies. If this happens, we will explain the position where we are permitted to do so.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply to information handled after the effective update. Players should review this page occasionally, particularly before continuing to use the website after a significant change.